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Victoria D.

Victoria worked for over 20 years as a masseuse and employee in the spa area of a renowned hotel before she decided to use her extensive professional experience and set up her own business. She opened her own spa salon. Victoria is an ambitious entrepreneur who has already built up a successful massage, wellness and spa services business in her first 6 months of self-employment. Her business premises, which she renovated and fitted out herself, are centrally located in the city and she runs her business with a small, dedicated team of employees and apprentices.

Project ID

KG715

Country / City

Kyrgyzstan / Bishkek

Employees at start

5

Employees potential

14

Entrepreneur Sponsorship

Training and coaching monthly CHF 250 over 2 years

Project description

Victoria is now working on developing her own business with great commitment and entrepreneurial spirit. She has big plans for the future of her company, with the aim of opening more studios in different parts of the city and developing a broader customer base. Her focus is on employee development and excellent customer service. Victoria's vision is to establish a network of reputable massage studios where clients feel valued. She is investing in the training of her team, plans to introduce a comprehensive evaluation system for her employees and implement a CRM program to increase efficiency and customer service.

The quality of her services is characterized by the use of innovative massage techniques and noticeable results after the first treatment. Victoria strives to foster a culture of professionalism and commitment within her team and sees training as the key to success. She participates in the BPN program to strengthen her leadership skills and build a strong team.

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Are there still questions or uncertainties?
We will be happy to help you:

Caroline Flück

Fundraising & Event Manager
+41 31 305 25 26
caroline.flueck@bpn.ch